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| Directory: | Computers / Software / Help_Desk / Live_Support |
| Title: | ClickSeva |
| Description: | Hosted software features Win32 administrator client, PUSH technology, SSL support, visitor tracking, and chat transcripts. |
| Location: | http://www.clickseva.com/ |
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| Directory: | Computers / Software / Help_Desk / Support_and_Management |
| Title: | Help Desk Management Toolkit |
| Description: | A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented. |
| Location: | http://www.help-desk-manager.com/ |
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| Directory: | Computers / Software / Help_Desk / Support_and_Management |
| Title: | Giva Inc. |
| Description: | Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk. |
| Location: | http://www.givainc.com/ |
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| Directory: | Computers / Software / History |
| Title: | Visicorp 1978-84 |
| Description: | A business school case study detailing the history of electronic spreadsheet pioneer Visicorp. |
| Location: | http://www.anderson.ucla.edu/faculty/dick.rumelt/Docs/Cases/Visicorp.pdf |
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| Directory: | Computers / Software / History |
| Title: | CORBA history |
| Description: | Critical history of the CORBA standard for object request brokers. |
| Location: | http://acmqueue.com/modules.php?name=Content&pa=showpage&pid=396&page=1 |
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| Directory: | Computers / Software / History |
| Title: | PowerBuilder History |
| Description: | Idiosyncratic history of PowerBuilder and other client/server development tools. |
| Location: | http://pbdj.sys-con.com/read/124571_1.htm |
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| Directory: | Computers / Software / History |
| Title: | The Hard Work of Software History |
| Description: | Paper on the challenges and techniques of preserving software history, by a Stanford University curator. |
| Location: | http://www.ala.org/ala/acrl/acrlpubs/rbm/backissuesvol2no/lowood.PDF |
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| Directory: | Computers / Software / History |
| Title: | Outliners & Programming |
| Description: | Dave Winer on the history of some early personal computer software products. |
| Location: | http://davewiner.userland.com/outlinersProgramming |
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| Directory: | Computers / Software / History |
| Title: | The Seven Ages of Information Retrieval |
| Description: | Essay on the history of information retrieval and search technologies, written before the World Wide Web took off. |
| Location: | http://www.ifla.org/VI/5/op/udtop5/udtop5.htm |
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| Directory: | Computers / Software / History |
| Title: | Borud |
| Description: | History of search engine vendor FAST Search & Transfer, and of a predecessor company founded by an early technical employee. |
| Location: | http://blog.borud.no/2008_01_01_archive.html |
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